End User License Agreement (EULA)

Last updated: [DATE]
Effective date: [DATE]

This End User License Agreement (“EULA”) is a legal agreement between you (“User,” “you,” or “your”) and [COMPANY LEGAL NAME] (“we,” “us,” or “our”) governing your use of the AI Call Agent software, platform, and related services (collectively, the “Service” or “Software”).

By creating an account, logging in, or using the Service, you agree to be bound by this EULA. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization and that the organization agrees to this EULA.

1. License Grant

Subject to your compliance with this EULA and our Terms of Service, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with the documentation and policies we provide.

2. Restrictions

You agree not to:

Copy, modify, distribute, sell, or create derivative works of the Software or Service.
Reverse engineer, decompile, or disassemble the Service (except where permitted by applicable law).
Use the Service for any illegal, fraudulent, or unauthorized purpose.
Use the Service in any way that violates our Acceptable Use Policy (including prohibited uses such as dating, gambling, illegal activities, or other restricted uses).
Remove or alter any proprietary notices on the Service.
Use the Service to place calls without proper consent where required by law (e.g. TCPA, GDPR).
Use the Service in a manner that could damage, disable, or impair the Service or our infrastructure.

3. Ownership

We (and our licensors) retain all right, title, and interest in and to the Service, including all intellectual property rights. This EULA does not grant you any rights to our trademarks, logos, or brand.

4. Account and Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent that you meet this requirement. Accounts for companies must be created and managed by authorized representatives.

5. Updates and Modifications

We may update the Software or Service from time to time. We may also update this EULA; we will notify you of material changes (e.g. by email or in-app notice). Continued use after the effective date of changes constitutes acceptance. If you do not agree, you must stop using the Service.

6. Termination

We may suspend or terminate your access to the Service at any time for breach of this EULA, our Terms of Service, or Acceptable Use Policy, or for any other reason we deem necessary. You may stop using the Service at any time. Upon termination, your license to use the Service ends immediately.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE (AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THIS EULA OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR ONE HUNDRED US DOLLARS ($100), IF GREATER).

9. Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of this EULA, or your violation of any law or third-party rights.

10. Governing Law and Disputes

This EULA shall be governed by the laws of [JURISDICTION, e.g. England and Wales / State of Delaware], without regard to conflict of law principles. Any disputes shall be resolved in the courts of [JURISDICTION].

11. General

Entire agreement. This EULA, together with our Terms of Service, Privacy Policy, Acceptable Use Policy, and Billing & Refund Policy, constitutes the entire agreement between you and us regarding the Service.
Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
Waiver. Our failure to enforce any right or provision does not constitute a waiver.
Contact. For questions about this EULA, contact: [LEGAL_EMAIL].

Replace [DATE], [COMPANY LEGAL NAME], [JURISDICTION], and [LEGAL_EMAIL] with your actual details before publication.